Case Study: Enterprise Deployment

Scaling ACGP across 500+ agents in a Fortune 500 company

Company Profile

Attribute Details
Industry Technology / SaaS
Agent Types Mixed (support, sales, ops, development)
Scale 500+ agents across 12 departments
Conformance Levels Minimal, Standard, and Complete
ACL Tiers ACL-1 through ACL-4

The Challenge

A Fortune 500 technology company had organically deployed AI agents across multiple departments:

  • Customer Support: 120 agents handling tickets
  • Sales: 85 agents for lead qualification
  • Operations: 95 agents for process automation
  • Engineering: 200+ agents for code review, testing, documentation

Each team had different: - Risk tolerances - Latency requirements - Compliance obligations - Autonomy expectations

The problem: No unified governance, inconsistent policies, and growing compliance concerns.

The Solution

Tiered Governance Architecture

graph TB
    subgraph central [Central Governance]
        REG[Blueprint Registry]
        AUDIT[Audit System]
        DASH[Governance Dashboard]
    end

    subgraph dept1 [Customer Support]
        CS1[Support Agents]
        CS_S[ACL-2 Steward]
    end

    subgraph dept2 [Sales]
        SA1[Sales Agents]
        SA_S[ACL-2 Steward]
    end

    subgraph dept3 [Engineering]
        ENG1[Dev Agents]
        ENG_S[ACL-1 Steward]
    end

    subgraph dept4 [Finance]
        FIN1[Finance Agents]
        FIN_S[ACL-4 Steward]
    end

    REG --> CS_S
    REG --> SA_S
    REG --> ENG_S
    REG --> FIN_S

    CS_S --> AUDIT
    SA_S --> AUDIT
    ENG_S --> AUDIT
    FIN_S --> AUDIT

    AUDIT --> DASH

Conformance by Department

Department Agents ACL Tier Conformance Rationale
Engineering 200+ ACL-1 Minimal Low-risk, high-velocity
Customer Support 120 ACL-2 Standard Customer-facing, moderate risk
Sales 85 ACL-2 Standard Revenue impact, CRM access
Operations 95 ACL-3 Standard System access, process changes
Finance 15 ACL-4 Complete Regulatory, audit requirements

Implementation Approach

Phase 1: Foundation (Month 1-2)

  1. Central Blueprint Registry 

    # Shared blueprints with department-specific overrides
registry = BlueprintRegistry(
    base_blueprints=["corporate-baseline-v1"],
    department_overrides=True
)

  2. Unified Audit Pipeline

  3. All evaluation results streamed to central data lake
  4. Real-time dashboards for governance team

  5. Compliance reports auto-generated

  6. Department Onboarding

  7. Engineering first (low risk, high volume - good for testing)
  8. Finance last (highest compliance, lowest volume)

Phase 2: Rollout (Month 3-4)

Week-by-week approach per department:

Week Activity
1 Shadow mode - logging only
2 Review logs, tune thresholds
3 Soft enforcement (nudge + flag only)
4 Full enforcement with escalation paths

Phase 3: Optimization (Month 5-6)

  • Cross-department pattern analysis
  • Shared tripwire templates
  • Trust score calibration across agents
  • Performance optimization

Results

Aggregate Metrics (6 months post-deployment)

Metric Before After Change
Security incidents 23 2 -91%
Compliance audit findings 12 0 -100%
Unauthorized actions 847 34 -96%
Agent downtime 4.2% 0.3% -93%
Mean time to detect issues 6.4 hours 1.2 minutes -99.7%

Department-Specific Wins

Customer Support - 78% reduction in escalations to managers - 15% faster resolution times (better first-response quality)

Sales - 92% reduction in CRM data quality issues - Automated compliance for GDPR/CCPA

Engineering - 60% reduction in code review agent errors - No production incidents from agent-generated code

Finance - Zero audit findings (previously 12/year) - Cryptographic audit trail for all agent actions

Technical Architecture

Multi-Region Deployment

# Region-aware steward configuration
governance:
  primary_region: us-east-1
  replicas:
    - eu-west-1
    - ap-southeast-1

  consensus:
    enabled: true
    min_regions: 2
    timeout_ms: 500

Blueprint Hierarchy

corporate-baseline-v1 (base)
├── support-baseline-v1 (inherits)
│   ├── support-tier1-v1
│   └── support-tier2-v1
├── sales-baseline-v1 (inherits)
├── engineering-baseline-v1 (inherits)
└── finance-baseline-v1 (inherits)
    └── finance-audit-v1 (Complete Conformance)

Integration Points

System Integration Type Purpose
Okta SSO + SCIM Identity for steward access
Splunk Log forwarding Centralized audit
ServiceNow Webhook Escalation workflow
Datadog Metrics export Performance monitoring

Lessons Learned

What Worked

  1. Start with low-risk, high-volume - Engineering agents provided excellent testing ground
  2. Central registry, local autonomy - Departments owned their blueprints within guardrails
  3. Shadow mode is essential - Every deployment spent 1+ week in observation mode
  4. Executive sponsorship - CISO and CTO co-sponsored, ensuring cross-department cooperation

What We'd Do Differently

  1. Earlier cross-department patterns - Some tripwires were department-specific but should have been global
  2. More granular trust buckets - Started with per-agent trust; per-action-type would be better
  3. API gateway integration - Retrofitting was harder than if ACGP was in the gateway from day one

ROI Analysis

Costs

Item One-Time Annual
Implementation (consulting) $180,000 -
Internal engineering time $220,000 -
Infrastructure - $48,000
Governance team (0.5 FTE) - $75,000
Total $400,000 $123,000

Benefits

Item Annual Savings
Security incident prevention $890,000
Compliance audit reduction $120,000
Operational efficiency $340,000
Reduced agent errors $180,000
Total $1,530,000

Net ROI

First Year: - Annual Benefits: $1,530,000 - One-Time Costs: $400,000 - Annual Costs: $123,000 - **Net Benefit: \(1,007,000** - **ROI Ratio: 2.9:1** (\)1,530,000 / $523,000)

Ongoing (Year 2+): - Annual Benefits: $1,530,000 - Annual Costs: $123,000 - **Net Benefit: \(1,407,000** - **ROI Ratio: 12.4:1** (\)1,530,000 / $123,000)

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